I've had no complaints previously with this service but I've not seen this particular lady before. She was very nice, but the threading technique was awful- all knuckles thumping into my temple. I wouldn't have minded so much if the thread actually made contact with any eyebrow hair. In the end she gave up & used tweezers which where scraped over my skin. She seemed to think I was causing a fuss when I pointed out a load of hairs that had been missed. I borrowed the tweezers & pulled them out myself in the end.