The actual treatment was great and it didn’t hurt at all. Can’t fault it and would return.
I gave 3 stars for atmosphere for 2 reasons.
1. On arrival I wasn’t offered a drink or anything but saw other customers were and took 5mins+ for someone to ask if i wanted my wet coat hung up
2. the treatment room is shared which means there isn’t a lot of room to move or put belongings. Also, 10mins in people were in and out of the room doing other treatments which makes it difficult to relax.