The only reason I’m still going to this salon is my hairdresser, Federico. He is a lovely man and a great professional. However every single time I book and pay my appointment via Treatwell is messed up. Either missing booking, wrong time, not finding the payment or like last time, they booked me in but with a different hairdresser... I complained in the salon many times, once my husband was waiting 15 mins in front of the closed salon at 9:00am with a confirmed appointment, no one arrived to open, obviously he had left without haircut. He is simply not coming here any more, and tbh I don’t know how long I will keep up with Federico if they’re not sorting out their booking system. He is literally the only one in this place who understands customer service.
Always a pleasure, Younes! Doesn't matter how long you live in London, it's so difficult to find someone to trust with your hair, but I'd thoroughly recommend!