My 2 hour and 30 minute appointment ended up taking more than 5 hours long, although they did a decent job on the balayage, they prioritised other customers that came after me and ended up forgetting about my toner- until I had to remind them. I also ended up having to straighten my own hair as the staff members were unable to. I understand that they were busy but I came in being one of the first customers there and the last customer to go. Not impressed at all.
I could not be more complimentary about the customer service I received here. I initially had a couple of issues with my full head balayage, I think miscommunication with my stylist, and didn’t end up with what I wanted. However I called up a couple of days later and explained the issue, the team got me a same day appointment and Kieran was amazing in understanding. They rectified the issue and even went beyond and above to give me my perfect blowdry before an evening event. Thank you!