I've had my hair cut here a few times and have been completely satisfied (even overjoyed) with the results, giving 5-star reviews. This last visit, however, was a little disappointing...Instead of going for a senior stylist as I have in the past, I decided to save a few £ and get a cut from a regular Stylist, thinking that a tidy up of my long layers would be straightforward enough. I brought in a photo to try to show the look I was going for, but the stylist didn't seem interested and just asked me to explain verbally what I wanted. Something must have got lost in translation because what I initially ended up with was not what I asked for, so I had to ask him to fix it - which he did for the most part but I did get an acute sense that he was getting frustrated with me (despite me trying to be as nice as possible about the situation), and that is never a good thing from someone going at your hair with a pair of scissors. I left the salon feeling a little let down by the experience though my hair is fine (just fine). I think in future I'll stump up for the skills and expertise of the senior stylists - now I know you get what you pay for.