Gro had 2 stylists off sick so my appointment had to be rescheduled last minute (an hour before). The staff were apologetic though and managed to fit me in later in the day. My stylist was really friendly although the treatment (colouring, cut and dry) took far longer than I expected (5 hours) and wasn't quite what I expected (not as much colour change)
Didn't know about my reservation when I arrived, but managed to fit me in. Lovely long massage when washing my hair, cut was exactly what I wanted, but simple so hard to mess up! Overall pleasant experience, would go again - though not necessarily for full price value
Lorena did a great job. Since I have a short hair, it is important how well it is cut. Thanks to her, it takes a minute to style my hair at home. I will be back for sure.