Really disappointing experience. It was Tom, not Keira, who did my hair, and the whole appointment felt extremely unprofessional. He spent around 1.5 hours just cutting my bangs, despite me showing a clear reference photo and explaining exactly what I wanted.
What made the experience even more uncomfortable were some of the racially insensitive comments he made about my hair. I found these completely inappropriate and unnecessary. My hair is not some unusual or fundamentally different type.