I wish I could say I had a good overall experience but unfortunately both times I went there I left extremely unsatisfied. The first time I went for a balayage and my hair, which is fine btw, was severely over processed and literally melted. I was left with an awful chemical cut and a really bad colour. Had to chop half my hair off to minimize the damage. Second time went for highlights and my hair is now light at the top and orange from the middle down. :(