Very disappointing experience. The salon cancelled my appointment and instructed me to contact customer service for a refund, as they were unable to process it themselves. Despite following their instructions, I never received my money back.
Very rushed and unprofessional. 1hr appointment was over in 25 mins (including 10 mins waiting time). Cut was rushed and blow dry was awful, wouldn’t go back.
Some of the worst service I’ve ever received. If my hair wasn’t wet, I would’ve gotten up and left.
Mel asked if I wanted my hair curled I said sure, she tells me it’s extra, I say no problem. She then tells me she doesn’t have time for that. She also tells me off for not having booked in for ‘extensions’. Another hairstylist lets her know it’s not an option and that I had booked in for extra long hair. This was all only the introduction. She also had AirPods in the whole time.