Not very professional, I arrived for 10am appointment 5 to, and hairdresser rocked up at 10 am with no keys. Left waiting for nearly twenty minutes, and hair salon was freezing with no heating switched on, and dirty bowls with hair dye on the side. My haircut was good but because she was running behind was going to leave my hair length uneven until I pointed out. I'm normally against leaving negative feedback, and I know everyone has unlucky days forgetting keys but felt the experience did not make up for the mishap.