It was my first time visiting this salon and they were really accommodating. The Treatwell system accidentally double-booked my appointment, but the salon contacted me right away to set me up with a different stylist. Alex was lovely. She listened to what I wanted and advised me that the color wouldn't come out quite like I envisioned (I wanted to lighten my very dark hair). She also made sure that I understood what results to expect after one treatment, so that I wouldn't be surprised. Overall the experience was great and I recommend the salon.