We had a little trouble finding the venue, but once there, our super friendly receptionist (who is also a therapist) greeted us warmly. We had a small wait before it was our turn to use the floatation pod. Everything we needed to know was explained thoroughly.
There was a small shower cubicle with shampoo, conditioner and shower gel - you shower before and after using the pod. There was also a towel, ear buds and head float ring.
The floating experience itself was unique and womb-like.