I initially was very unhappy with my lashes as I did not like how they looked. The stylish explained she done the best she could with what I have (Very short natural lashes). After sending an email & speaking with the manager they were more than happy to review my results and touch up my lashes to my desired look. I am so satisfied with my final outcome. My lashes look so natural and feel great. Yes they are high cost but thats the price for quality.