London Tanning & Beauty - Swiss Cottage Reviews
10 New College Parade, Finchley Road, Swiss Cottage, London, NW3 5EP
Check availability and book onlineReviews are written by customers after their visit.
653 reviews
Horrible costumer service! Complete waist of time and money. If you do book with them, call them to re-confirm your booking as they tend to forget/mixed it up or book you for the wrong treatment.
Treatment by Beauty room 1
Avoid this venue at all costs. Every treatment I have booked with them, they then called to reschedule or cancel. They also booked me for the wrong treatments, more than once, despite re-confirming over the phone several times that this is not the treatment I have booked. The receptionist is far too busy throwing the blame around than trying to fix the issue or help. I have never known a venue to be so disorganised and lacking care for their costumers. Once they received my payment they stopped bothering.
Used a Groupon for a hollywood and half leg wax. The receptionists did not make me feel welcome, talked amongst themselves and didn't do a lot. My wax was alright the lady was very nice and did try to make me feel welcome, however I thought she maybe waxed some areas a few too many times. Also for my half leg wax she missed a massive strip on my leg which I then had to shave. She didn't ask me if I was happy and when I was changing she was still in the room so I didn't feel as though I could check my wax comfortably.
I booked a single Endermologie treatment with this venue via this website and the initial confusion should have been a warming sign. I came to the venue on time just to be told my booking was not in their diary, having to reschedule for later that week.
During that booking the lady who treated me told me it will not be effective unless I book a course of minimum 10 treatments. Unfortunately I listed to her, forgetting the initial confusion and this is where the treatment saga started.
one treatment I had another therapist, as the usual one was simply not there ( I didn't mind that much, just found it odd that I had her specifically booked and she wasn't there)
Another treatment I was asked to reschedule due to double booking, which I did. I was then contacted AGAIN to reschedule the second time, which I then refused as they had no availability for at least a week. I then had a short, rushed treatment which after complaining to the therapist was kind enough to not charge me for.I rebooked that treatment over the phone a few days later.
Guess what, I got another call a few weeks later, telling me my treatments are scheduled for a facial rather than Endermologie, and only because the therapist knows my name, she noticed the mistake. Yes, again, I had to reschedule that appointment, this time it was because of a tube strike apparently.
I then asked to look at the last booking I have with them on a Tuesday, to confirm that one is fine. Shockingly I was again booked for a facial, on a Wednesday!
I have finally had enough and despite the best efforts of the only functional therapist in that venue, will highly recommend you to look for treatments elsewhere. I cannot remember when else in my life I've been shuffled around so many times. Completely unreliable and aggravating!
Treatment by Beauty room 1
Pretty basic. Staff were a bit abrasive. Welcoming but not very professional, quite low class for the area. Didn't clean bed. Though nice that they offered wipes and winkles free.
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