Arrived to be told they couldn't massage men. This was not detailed on their Wahanda entry or when I booked. That said, the staff were lovely and accommodating, giving me an alternative lymphatic suit massage.
Unfortunately I pre-booked and pre-paid a course of treatments with this venue. Resulting in aggravation on each appointment. My recommendation is you learn from my mistake and never pre-pay.
Horrible costumer service! Complete waist of time and money. If you do book with them, call them to re-confirm your booking as they tend to forget/mixed it up or book you for the wrong treatment.
Avoid this venue at all costs. Every treatment I have booked with them, they then called to reschedule or cancel. They also booked me for the wrong treatments, more than once, despite re-confirming over the phone several times that this is not the treatment I have booked. The receptionist is far too busy throwing the blame around than trying to fix the issue or help. I have never known a venue to be so disorganised and lacking care for their costumers. Once they received my payment they stopped bothering.