I was a bit surprised that my booking via treatwell was not on their system, and had the stylist been double booked I had the impression that I would have been turned away. HOWEVER, the graduate stylist was really warm and friendly throughout and was very patient in spite of my indecision about how I wanted my hair done. The cut was great and the head massage during the shampoo was amazing. I was also surprised that there was none of the pressure to book another appointment that you get at chain salons, which I really hate.