As an older woman but someone who works in the Design business I chose Love Hair as I had read positive reviews about their up to date attitude. I was looking forward to my first visit and expecting one of the stylists named on their website - however on arriving I was down for a junior stylist who only works on Saturdays. It became apparent that the young stylist saw my wrinkles and assumed I wanted an old lady hair cut when I had actually gone there for a fashionable style (there are plenty of cheaper 'old lady' hairdressers around if I had wanted that look!). As I sat in the chair it became clear that there had been some miscommunication and neither the junior stylist nor I were at all happy. The day was saved by Jane intervening and having a proper talk with me - a little bit more scissor action and I ended up happy! I will use Love Hair again but will make sure to ask for Jane who is very experienced and really seemed to understand!