I had a first good experience with Lisa, so I came back months later and asked for the same, but she didn't respect it this time. Excessive layering/texture (kept cutting, going for a chat, more cutting, more chat). She cut a lot more than what I asked, and even when she asked if I wanted it shorter and I shockingly said no, she cut more. My hair always looks healthy and smooth. It is now frizzy and feels almost burnt. I keep loosing hair since I had my haircut. I won't come back