I asked for a colour change and was told I was able to have a my hair done as a balayage, I understood that it won’t be the same as the picture. However, all I got was highlights which I didn’t want that turned out orange and no foil was used just freehand, I stated to her I wanted it like the picture and she said it wouldn’t be achievable half way through the treatment. I was being kind about the fact that I said I liked it however I was ever so disappointed and paid £145 for approx 20 strands