The staff didn't have my booking and the owner was rather rude. The room was freezing, massage table was too small and not properly covered so I was laying on cold plastic and when I turned over onto my back I had to rest my head on the face thingie. Felt the masseuse wasn't really experienced and just sort of winged it. Then as I was leaving she just rearranged the same towels I had been laying on presumably for the next customer!
I took advantage of an off-peak price, plus an introductory £10 voucher from Wahanda, to book this haircut. Overall, it was very average, with some alarming aspects. My hair was washed with nice organic Aveda products, and the head massage was perfectly adequate. The haircut overall was skilfully done, but there were several alarming moments throughout; the hairdresser took 15 attempts to find my parting, almost cut me in a blunt fringe, and did not understand correctly the length or style that I was asking for. My haircut is fine, and will grow out nicely, but ultimately is not the haircut that I requested. The blow-dry was lacklustre and again, not what I asked for; I did not receive the Keratin treatment.
The hairdresser worked very messily (I left the salon covered in hair, and had to put my clothes in the wash). The majority of the staff speak remarkably poor English, which is terrifying when you are requesting a haircut.
I will definitely not be returning, as the haircut was barely worth the off-peak price, let alone the full £55 for a returning customer.