Very disappointing first visit. The staff were rude and unprofessional. We informed them in advance that we were running a little late, but they hadn’t provided the exact location, so it took us 10 minutes to find the place and we had to keep calling for directions. When we arrived, they reduced our one-hour booking to 30 minutes but still charged us extra. We only received about 20 minutes of massage, and I was told I had to choose either my back or legs instead of both.
I wouldn’t recommend.
First time to try their Spa. The staff cater to your needs. Was asked if we want to modify the spa experience we booked - very considerate! We achieved what we came for - feeling relaxed, pampered and happy!
A welcoming, calm & relaxed atmosphere. Very professional and I felt in good hands. Loved the body scrub and my skin was silky soft and glowing afterwards. The anti aging facial was amazing, I would have liked to know what was happening at each stage of the facial but I could have asked so that’s not on the therapist. Overall a wonderful experience.
The environment was clean and the ladies were lovely and welcoming. However, i did not get the treatments i originally booked. I got email 2 days to my appointment to say my booked treatments was not available. They offered back and neck massage instead. The massage was not the best as it was dry as the therapist seem to not want to use products. It was so dry and uncomfortable. Overall, really disappointed.