The manager sold me a girls night in for myself and 2 of my friends, a birthday celebration.
One of my friends didn’t stay in the hotel, and paid extra for the evening meal, which the manager said she would to pay. The spa was booked 2 months in advance. On the day, my friend was told that she would have to pay for her meal, despite her already paying. The manager, has ignored me with a refund for what my friend has paid. I will be speaking to trading standards, as she didn’t have the meal.
Venue was okay aesthetic wise, very small and awkward not enough room to actually relax. I Felt sauna session was consistently interrupted and cut short. I left a old, grubby dressing gown to put on which I was insulted by.