I had a shocking experience with Lulu’s. Louise canceled my pre-paid appointment twice, offering no apology, and then the salon was closed when I arrived. When I requested a refund, she became aggressive, mocked me, swore, made false accusations, and harassed me with repeated calls. She even bizarrely claimed the salon didn’t exist. Her behaviour was abusive and erratic, leaving me feeling anxious and unsafe. I’ve raised a formal complaint with Treatwell and strongly advise avoiding this salon.
Styled by Louise Hughes•Ladies' Haircut & Blow Dry
Louise was excellent and well worth waiting for an appointment.How busy she is just shows you she’s an excellent hairdresser and colour specialist. Already booked for my next appointmet!