I went this week , had a 930 am appointment but the shop was shut ,unfortunately the girls had got stuck in traffic when they arrived they were very apologetic and quickly got me sorted , the lady who cut my hair was great she knew what she was doing , as I have short hair and find it really difficult to find a decent hairdresser , she cut my hair just as I wanted it and she also gave me hints on how to look after my hair as I blow dry it a lot , I will be using her again and great value