Staff are lovely and it was a good price but I still expect a good wax experience. I understand a few little spots of blood but I was left with a couple of patches of lots of blood. The lady was very thorough but it was a bit much using the hot wax over the same spot to get a few small hairs and I am actually peeling now (?!) so I think my skin got burnt too. Sorry to say I wont be back for waxing.