I messaged to let them know I was stuck in a lot of traffic and would be late; they were fantastic and pushed my appointment back by 20 mins which meant I didn't miss my appointment or lose my money.
Picked the worst time to have a wax done, (mid-cycle so my body was extremely sensitive - definitely the worst time to have a Hollywood) but Adela (as always) was fantastic; distracted me with conversations and gave me a few seconds in between each application to get my breath back!
My hair is very light so I’m used to a few remaining here and there, but it was more than usual this time. Usually the therapist asks me to check if I’m happy before applying oil, but not last night. Bit disappointed.