My massage therapist was Anna. I had booked the appt due to pain in my shoulder and arm. She asked me a lot of questions where/when and how it hurts and then tailored the massage to my needs, focusing specifically on that area. I was able to sleep through the night for the first time in days. She also gave me some advice on follow up exercise to take. I was very happy with the whole experience and will be back for at least 2 more appts.