My haircut was excellent and the price was even better. My hairdresser listened to my rambling and then gave me her opinion (which was obviously spot on). She also showed me how to style it...and I've actually been able to recreate her bouncy finish at home.
My only small criticisms:
1) my hairdresser was running rather behind, which worried me as I'd popped out on my lunch break (however, she still finished on time which helped),
2) there's no relaxing head massage during the wash (probably because she was running late),
3) I wasn't offered a drink or asked if I wanted my coat hung up, despite sitting in front of the desk for 25 minutes. In fact, after being told to sit I was completely ignored, even when they were offering other clients (who arrived after me) drinks etc.
However, all-in-all a great hair cut and would definitely go back.