Magnolia SpaDISABLED Reviews
Crowne Plaza, 1 Kings Cross Road, Clerkenwell, London, WC1X 9HX
Check availability and book onlineReviews are written by customers after their visit.
473 reviews
I was really impressed. Although when I first got there I was double booked (although one of the girls didn't take my booking, another guy from the gym did and put it in the wrong month!), they sorted it out.
The massage was INCREDIBLE. I felt so much better afterwards. The lady, Sylvia? was fantastic, and apparently they are both trained physiotherapists so I knew and could feel it was the real deal. My back was in a lot of pain before I went, but afterwards I felt so improved. Expensive, but worth it - will definitely be going back!
I went to the London Therapy 4 U at the Park Plaza Hotel in Victoria last night for a Hot Stone Massage at 7pm.
As soon as I was undressed and ready for the massage in the therapy room the therapist came in and asked me what treatment I was having. I thought this a little odd as I had booked the Hot Stone massage at least 2 weeks before and had received a confirmation email with all the details from the hotel on the Saturday before my treatment date.
I told the therapist I was there for the Hot Stone massage and she said oh no, someone should have called you to tell you the therapist doing that is off sick. She asked me if I would like to rebook but I said I've come all this way (I do not live near Victoria) and am already undressed! So she offered me a relaxing massage instead. However it was far from relaxing! The treatment room is right next to a very noisy gym. All I could hear was loud rock music from the gym, people constantly talking, moving weights etc. I asked the therapist if it is always this noisy and she said yes especially on a Monday night. So why on earth do they take bookings for relaxing massages at the noisiest time!! She then turned up the relaxing music in the treatment room to try and drown out the rock music etc. It was ridiculous! It was like having a massage on a building site! She asked me if I wanted a facial massage as part of the treatment but I couldn't because I still had full make-up on as I thought I was having the Hot Stone massage.
The therapist was lovely and did her best and offered me a free half hour massage but I said there was no point coming back as I did not want to go through the whole thing again.
It was meant to be a treat but I was thoroughly disappointed and cannot believe it is meant to be a 4 star hotel. I will be writing to them direct to complain. Obviously I will tell everyone I know to avoid this offer and hotel.
The massage room was excellent. It could be improved by an add on of using the fitness center's sauna or steam room. I wish I had taken a dressing gown but this didn't really matter. I thought booking on line was OK but I don't like giving out my details.
I enjoyed a good massage, and left feeling very relaxed. At full price it's quite pricey, but a bargain with the offers. The salon is in a very convenient location. I would recommend it.
My only complaint was that when I arrived there wasnt anyone at the reception and after a few minutes of me hanging around not really sure what to do with myself a guy who was on the gym machines stopped working out and told me to wait in a waiting area where I was left for ten minutes before I went to find him again to ask what was happening as had a feeling I had been forgotten about. So the massage started 15 minutes late but was lovely as was the terapist :-)
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