Manchester Airport Stanley Hotel, Signature Collection By Best Western Reviews
Stanley Road, Handforth, Wilmslow, Cheshire, SK9 3LD
Check availability and book onlineReviews are written by customers after their visit.
127 reviews
There was nothing wrong with the venue it was lastminute.com that was the problem! When we arrived there was no record of my booking! Which was very embarassing when their was a que of people behind me and the receptionist was saying she had never heard of us! I would choose not to book with lastminute.com again!
Everything was excellent, the food, the wines, trhe staff and facilities.The breakfast could be improved with choice of cheese and meats.Overall I recommend this place for a nice couple treat.
To summarise, the venue could not be described as luxury, but it really was a good value package and a lovely experience. Hotel staff are very customer service orientated- not over the top, but attentive and well mannered. Well done to their trainer! The rooms are more '3 star', but clean, tidy and have everything you need. Do take ear plugs though, the rooms themselves are pretty soundproof however the doors onto the corridors leak noise and light. Treatments are excellent, and it was great to have a dip in the pool. For under £90 each my partner and I had overnight stay, excellent treatments, swimming, strawberries and biscuits dipped in chocolate, pre-dinner tapas, three course meal ( which was great) and a lovely breakfast. Would recommend this package.
Luxurious hotel with brilliant food and fantastic staff. Spa was very relaxing and price was very reasonable, would highly recommend.
Stayed at the hotel on a Saturday night. Looks like a block of council flats from the outside but is ok inside. Staff pleasant but would benefit from some training. No record of our reservation, but upon loading the confirmation email on my phone they agreed that there was a reservation. We ate in the restaurant in the evening. When our starters arrived I had to point out that the drinks we ordered about 10 minutes before we ordered our starters still hadn't arrived. I also had to remind them what drinks we wanted. They then arrived a couple of minutes later. Our mains were fine and we then ordered desert. After 40 minutes of ordering desert I had to wander around the restaurant to find a waitress to ask if our desert would be much longer. She seemed confused that it hasn't arrived and brought it over about 10 minutes later. After what seemed like an eternity we left the restaurant and attempted to sleep in the room. However due to loud music from a function that went on until 1am this wasn't possible. We contacted reception by phone and were told that it would go on until 1am and essentially it was hard luck. Upon check out they attempted to charge us for two rounds of drinks in the restaurant despite only having one. The gym was run down and of the standard of a run down leisure centre.
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