Manchester Airport Stanley Hotel, Signature Collection By Best Western Reviews
Stanley Road, Handforth, Wilmslow, Cheshire, SK9 3LD
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127 reviews
The Good - rooms were clean and a good size. Staff very helpful and friendly. Hairdresser did a good job on my hair.
The bad - Spa facilities were in a seperate building. Everything was crammed into a very small space. Swimming pool (Half was used for childrens swimming lessons) jacuzzi, steam room and sauna all cramped into one space. Gym with equipment so close together you could practically touch your neighbour. Changing room very basic and overpoweringly hot.
No water pressure for shower or sink in hotel room.
Dining - Breadfast was good but the evening meal was very disappointing. Very long wait between courses and when the food came it was very small portions that were very bland.
Overall I would not return to this hotel. This was not the relaxing treat I had envisaged.
Childrens swimming lessons in progress whilst we tried to relax in spa facilities were a big put off.
I'm not a picky eater but ended up at the pub over the road for my meal on the second night as hotel food was so poor.
My cousin had bought me a photoshoot experience for 2 people for my birthday :) We were looking through Wahanda's site when we noticed an unbelieveable deal to this hotel so we decided to take the opportunity to indulge ourselves with a weekend of pampering :) We had 2 nights stay, bed and breakfast on both mornings, a 3 course meal on the friday evening and tapas meal on the saturday evening and if that wasnt enough we were also treated to a full body massage, all this for £125.00 each :)
From the moment we arrived until the moment we left we were treated like we mattered (which is rare in most hotels now-a-days), nothing was too much trouble, service was exceptional and everyone looked happy to be in work (which is VERY unusual now-a-days!) our room was VERY clean and although there were weddings on during our stay we never heard any noise from the private functions so our sleep was not interrupted, very important when your going to be photographed all day long!
I will definetly be booking to stay at this hotel again 5**********
Fabulous mini break,excellent value for money,superb spa facilities,the food is stunning.would highly recommend.we chose the sunday night spa break for £65 each and we where not dissapointed.the only thing i would advise is that if you are a light sleeper,take earplugs as if the wind is travelling in a certain direction the aeroplanes can rumble on into the night from manchester airport,but apart from that you cannot complain.
Cannot fault any of the experience.
Fantastic staff, extremely friendly, food and breakfast were really good.
Facilities were excellant.
Would recommend a night away at this hotel!
Would definitely go again.
OK so on arrival after a long train journey we arrived at the hotel before check in time, which as far as I knew we would have to normally wait until 2pm to check in but they found us a room promptly and all seemed well. Because I had this one night £99 deal I thought it would be good to pay extra for another nights stay so paid this in advance as we were checking in.
After finding the some what dodgy lift we reached our room and was very pleased with it, very clean and smelt fresh too. (the bathroom/shower) was also very nice. After unpacking and removing some layers of clothing the room was not heated adequetly but again was easily sorted by the friendly receptionist who gave us plug in heaters.
The restaurant in the hotel was quite chilly aswell and once we sat to order we waited for 15mins to be offered drinks and our orders taken anyways the food was amazing and well worth the wait, Plus they serve the best apple crumble ever!!!!
When having our spa treatments the 'spa' wasnt attractive and the lady who works as either the receptionist or hairdresser wasnt very friendly or proffesional she couldnt tell us exactly when our treatments were booked for even though I had phoned to confirm before arriving. My treatment was good I had a therapist called Sarah she was very good and kept me informed of what she was doing. My partner had a therapist but she didnt introduce herself and he said she didnt talk at all to let him know where or what he needed to do if having a first treatment the therapist should be confident and have people skills which was clearly lacking.
A bit of a disappointing end to our stay at the time of paying for extra treatments the same therapist was busy and there was no one else to take payment so ended up having to wait for nearly 30mins which meant we then missed the first available cab to take us back to the train station and then missed our train back to london and had to pay extra money to get back plus at reception when checking out they said they still needed to take payment from my card for the extra night stay, but I was confused because I had already paid this on checking in. We had already overheard another customer complaining that they had been charged double for their stay so was a bit cautious as to why they needed my card again, I was then told that the first payment was a preliminary proceedure, so to not make a scene I just handed my card over.
Once we returned to london I checked with my bank and I was charged twice for the extra night so then called the hotel which then tried to reassure me that its not the case but said thay would look into it, which they did and called me back to say it would be refunded which it has been now but should not have happend in the first place. (no apology was made).
All in all me and my boyfriend had a good stay but they definately need to improve on customer services in the 'spa' and make double sure in the hotel reception that customers are not double charged.
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