the staff was lovely, the salon looks great, I was offered tea/coffee and even chocolate. they also have a dog! I would give it 5 stars, however, the ultimate goal was to get a blow dry, which was disappointing. unfortunately my blow dry didn't even make it home (I live 5 minutes away). the problem is my hair rather than anything else and I let the master know that my hair is very thin, however, it still didn't work out.