Rosi is clearly a skilled hairdresser and very friendly, but cut my hair completely differently to what we discussed without consulting me or explaining what she was doing. I asked for a straight shoulder length cut with a couple of layers, I ended up with a choppy, VERY layered bob. Seems like a nice salon, but the most important thing is doing what the client wants, not deciding what is best for them and doing it without asking. I now have to spend months growing out a style I don't like.