First time going to this hairdressers and extremely impressed. Rosie was attentive and listened to what I wanted. Although it took a little longer than most barbers, the process, customer service and final result was worth the wait. I'll be back. Highly Recommended.
Long story short: I came home actually crying.
After I was very happy with my first highlights by Malèna, with no doubts I arranged the second visit. This time only Rosie was available. Three hours of great experience with highlights and service, faded with the last 10 minutes when my hair were cut on 00s layered haircut. After my clear instruction that I don't want layers... I have now a line of half shorter hair around my head and perspective of two years of growing them back.
The experience was totally bizarre. The salon was empty with the door locked and lights off when I arrived (midday app), I was asked to change my mask halfway through having my hair washed and then made to stand for the majority of the haircut (which was slow and unsteady).
Naturally, this put me on edge, but I was most upset by the fact that I asked for a trim and the hairdresser cut my hair so much that I walked away with a '80s style bob which is definitely not what I wanted.