Yulia, the nail technician, was lovely and she definitely knows what she's doing. She really paid a good attention to details and was very welcoming. My nails look stunning and I'm very happy with her services. I found Rosie, the hairstylist, slighly intimidating. She hardly smiled, didn't talk much and at times I felt, maybe it wasn't her day really. But after reading some of the previous reviews, people did comment on that as well.