She tried to upsell me quite aggressively then when I refused she left the room for 5mins - like she hadn’t prepared the facial I’d booked. She got things up my nose, in my mouth and even in my eyes. No shoulder massage either.
It was very disconcerting to hear the lady at reception saying there were no hairdressers in the salon at that time on the phone. I think my hair was cut by a beautician rather than a hairdresser. She did an ok job but definitely lacked experience.