The service overall was good. Had a great head massage while washing and Nadia was a lovely lady. Unfortunately the haircut did not live up to her mannerisms. It was very choppy and layers that was more steps than anything. I did have to go back and get it fixed, Nadia said she would make them aware I was coming but they were surprised so no communication at all. Roberto tried to salvage the damage but unfortunately ended up with something completely different to what I had asked for..