Unfortunately my appointment was late, but the staff did ring me to warn me which was good.
The venue is below a clothing shop so space is a little cramped - could have been cleaner there was hair in my pedicure basin which put me off.
Redeeming factor is that the actual treatment and the staff are great. I had a lovely massage, the cuticle work was expertly done and my toes look instagram-worthy. Perhaps I just caught them on a very busy and rushed day.