I attended this appointment with a friend. All claims in the salon’s reply below are false. We arrived BEFORE 5:40pm and have photo evidence; staff made us wait due disorganisation. She prepaid £75 for a Restyle but got no cut. At 6:47 the salon changed the booking to Blow dry since it had been 1.5 hours and they were rushing. No refund was issued. They state she was disrespectful but she was silent for an hour, terrified with wet hair, because a stylist I didn’t book with cut my hair lopsided.