First time at the salon. Had a patch test and chat with Lily and hair done by Leanne both lovely friendly and knowledgeable girls. Was in the salon for 3 1/2 hours and felt comfortable the whole time, offered drinks, chatted to and consulted with on colours during the process. Very happy with my new hair and felt like a new woman! Thank you Leanne. I will be back as soon as I need to be.