Marshall Street Spa Reviews
Within Marshall Street Leisure Centre, 15 Marshall Street, Soho, London, W1F 7EL
Check availability and book onlineReviews are written by customers after their visit.
227 reviews
As I really enjoy using the app I thought I would make a booking on the day I wanted to get my treatment done. I arrived to the spa and there was just one staff, she didnt realise that I have booked last minute so she still got me in but used the strip wax instead of the hot wax which has BURNED my skin! Ibasled her if we could use the hot wax but it wasnt ready as she didnt have time to prepare it for my apppointment and she didnt have much time as another client was coming soon after me. I was like okay fine so she went on with the strip wax which was really painful, now I am left with burned skinned in a sensitive area and a big Aloe Vera Gel... Really not happy with this one...
Treatment by Spa
I did read a bad review where it said it was the worst pedicure ever and I really should have followed that advice, but I just wanted to give it a go, and I was very very disappointed. I was told there was someone coming in in 30 minutes after me, which was strange as it was meant to be a luxury pedicure with polish. The water thing for the feet was broken and was not heating up, so it was cold after water from a kettle was used instead. I was early but the pedicure started late even though there was no one in front of me. The tools used were old and did not even work properly. I was told it would take several sessions to get the skin off the bottom of my sheet, but I had had a pedicure a few weeks earlier and certainly had never been told that before. The woman doing the pedicure was sweet and apologetic but did not seem professionally trained. When she was cutting my nails, she nearly cut off part of my nail, and after an hour (the scheduled client mentioned earlier never turned up), and I had still not yet had the polish applied, I decided just to go home, without polish and just with oil. I am really sorry as I would have liked to like this place, especially as it is very practical for me. I am afraid I would not recommend this place, certainly for a pedicure, and wish I had listened to the previous review I mentioned !!
Treatment by Spa
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