The beautician was very friendly but swore a few times, this was fine with me but may not be with everyone. I had lash extensions but was not offered a patch test and as it was my first time having them I didn't know I should have one. I also booked for brow wax and tint but my brows didn't get tinted at all (but I was charged the full price). I also had lots of stray hairs left after the wax that I had to pluck myself at home.