Ellie was amazing! I’ve had really bad knots in my shoulders for months and often went for massages in spa’s, but they just weren’t able to release the tension I was feeling and i often left unsatisfied. I’m so glad I booked here as after just one session with Ellie I already feel a huge difference, She was able to release a lot of tension and stress I was holding and made me feel comfortable. I’ll definitely be back, thank you very much!
Hollie was very pleasant, friendly and knew her job. She was very reassuring and talked me through what she was doing as she was doing it. Would definitely recommend l.
-No receptionist to book me in
- E W was my therapist Ref:T****53566 15th June.
- Another client already booked in for my timeslot at 2pm (K. B.) who worked at the centre. She booked on 14th at physio reception with a man on reception and he did not do it correctly so explains double booking.
- I had to wait half an hour while she did other client.
- This complaint has no reflection on my therapist and should not have been put in this position duty of care of staff should be paramount.
I was unable to receive a massage as I have recently completed treatment for cancer. Although I have checked with my consultant that I am ok to have a massage, I wasn’t allowed treatment without written evidence from the hospital. The therapist was quite abrupt and rude about this, although the receptionist was much more empathetic. After recovering from cancer treatment one of the key factors is being able to make informed decisions about your body not being told that you need written proof!