This is the worst hairdresser I have ever tried in my life. A week earlier my appointment I have called the shop and spoke with the owner who is Italian like me so not possibility for misunderstanding, and ask him what should I have done with my black hair to became dark brown with balayage. I even explain to him that I work few minutes walk from the shop and he didn't suggest to go for consultation but said that the price it was more than Treatwell balayage box 150£ total. When on my appointment day I arrived the owner was on holiday and the member of staff realised that what I wanted was impossible to have it at that price but I should pay more than 200£ so she tried to change the color but without result because I left the shop exactly as I was when I arrived, on my black hair. Few days after I have called the owner to complaining about my treatment and he hang up on me without even let me saying a word. Called Treatwell after this they said that I have to write an email to them but probably I won't get any refund. This is absolutely unacceptable!
Massimo and Francesco are both such nice people and were very friendly and welcoming. I had booked a haircut and balayage with Francesco and I am absolutely in love with the results! It was the most perfect hairdresser experience. Will definitely return, thank you so much! :)