The place is neat and tidy. The beautician was very pleasant. Now onto the quality: I have bubbles from the manicure oil, which were supposed to "disappear" but they are very pronounced and the polish has cracked 24 hrs after the service. I won't be back, despite the nice service.
The location is really nice, and it's a beacon of solitude in the bustling Oxford Circus area. My masseuse was lovely and very professional -- I bought a neck and shoulder massage for 30 minutes, but she asked me if I would prefer that or full body so I asked for full body instead --- a great surprise! During the massage there was relaxing music and Jo Malone candles burning throughout, you could tell they put an effort into the ambiance. Afterward I immediately booked a follow up 60 minute massage because I enjoyed the experience so much -- I highly recommend.