First time at this salon, booked same day last minute so very accommodating. Have to say that the lady I had to do my waxing was lovely. She had said waxing was her specialty and she did a great job. Hot wax which you peel straight off so definitely less painful. Very meticulous and got rid of all stray hairs. Great value also, some local salons charge £40+ which is well over what I pay for the salon I usually go to in central London. If i had to be picky I’d say the treatment room lighting was a bit too bright- but all in all, great experience. Will visit again