I thought my skin was ripped off with the hot wax down below- to which although she was apologetic, she giggled a few times?! I thought perhaps its the nerves so let it go but upon coming home, i noticed large chunks of hair left out! Not only is she incompetent but also unprofessional! I went along reading all the positive reviews but have left feeling very unsatisfied. Have never encountered such an experience for 5yrs with another therapist who sadly left the job so i had to find someone new.