I went to have a haircut and I was meant to have my hair washed beforehand. Sama mentioned she could do the haircut but that there was not hot water. She kindly asked if I was ok with that, which I accepted. Before I left, we agreed she would make a refund of 10£ out of £32 that I paid and I have never seen the money in my account - it’s been a month since that happened!
The removal with the drill made my nails thin. Manicure was nor great with normal polish, perhaps they are more experienced on gel. The haircut was not done right, the layers are not simetric.