The massage was not for an hour. Before you start they ask you to sign a consent waiver but you can do that earlier in the day as well. I had signed the form but their system was unable to find it so I had to do it again.
I booked a massage from 4:50-5:50pm.
They changed my massage to 4:45-5:45pm without informing me.
I arrived at 4:40pm. They made me redo the form until and wait. The massage starts at 5pm. It ends at 5:45pm exactly.