Firstly, really friendly staff at reception. Donelle was v sweet and made me comfortable, checking in with me on the massage pressure she was applying. She's v good at her job and I felt fantastic afterwards. I also enjoyed a short stint in the sauna/steam room, just to reset (Donnelle advised not for too long and maintain hydration which was a good reminder). Thoroughly recommend!
Terrible customer service - reception staff were rude and I was waiting over 15 minutes for my appointment. Reception staff also grabbed my phone to review the pre treatment form without my consent. Therapist was late and texting during treatment.